Case studies
Digital grid platform – Bulk energy management platform
Challenge
Energy scheduling and settlement relied on fragmented tools and manual workflows, making processes complex, error-prone, and hard to manage across multiple stakeholders.
Solution
The system was redesigned into a unified platform with structured workflows, clear dashboards, and a flexible architecture, spanning 7 modules and 500+ screens to support diverse needs, improving efficiency, reducing errors, and enabling better coordination across the grid.
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Digital grid platform – Bulk energy management platform
Challenge
Energy scheduling and settlement relied on fragmented tools and manual workflows, making processes complex, error-prone, and hard to manage across multiple stakeholders.
Solution
The system was redesigned into a unified platform with structured workflows, clear dashboards, and a flexible architecture, spanning 7 modules and 500+ screens to support diverse needs, improving efficiency, reducing errors, and enabling better coordination across the grid.
Password protected
Driving sales through redesigned journeys and platform led expansion
Challenge
The Konnekt app had a complex and slow checkout causing high drop-offs, and its structure was not built to support adding new services.
Solution
The checkout journey was simplified to make it faster and reduce drop-offs, while the product was re-architected into a scalable platform to support multiple services, guided by a clear experience strategy and strong cross-team alignment.
Password protected
Driving sales through redesigned journeys and platform led expansion
Challenge
The Konnekt app had a complex and slow checkout causing high drop-offs, and its structure was not built to support adding new services.
Solution
The checkout journey was simplified to make it faster and reduce drop-offs, while the product was re-architected into a scalable platform to support multiple services, guided by a clear experience strategy and strong cross-team alignment.
Password protected
Service design for improved customer experience and operational efficiency
Challenge
Customer growth had stalled due to fragmented journeys, complex service flows, and poor coordination across physical and digital touchpoints, affecting both customer experience and operational efficiency.
Solution
The end-to-end service was redesigned across physical and digital touchpoints, aligning journeys, processes, and stakeholder roles into a unified ecosystem improving acquisition, retention, and operational efficiency while enabling scalable growth.
Service design for improved customer experience and operational efficiency
Challenge
Customer growth had stalled due to fragmented journeys, complex service flows, and poor coordination across physical and digital touchpoints, affecting both customer experience and operational efficiency.
Solution
The end-to-end service was redesigned across physical and digital touchpoints, aligning journeys, processes, and stakeholder roles into a unified ecosystem improving acquisition, retention, and operational efficiency while enabling scalable growth.
Re-architecting Vodafone Business UK
Challenge
The Vodafone UK business website had evolved in a fragmented way, leading to poor product discoverability, complex navigation, and heavy reliance on customer support.
Solution
The website was re-architected with a clear information structure, simplified navigation, and a modular system of ~20 reusable templates (including 5 core templates) to support 400+ pages, enabling intuitive self-service, improving engagement, and creating a scalable foundation for future offerings.
Re-architecting Vodafone Business UK
Challenge
The Vodafone UK business website had evolved in a fragmented way, leading to poor product discoverability, complex navigation, and heavy reliance on customer support.
Solution
The website was re-architected with a clear information structure, simplified navigation, and a modular system of ~20 reusable templates (including 5 core templates) to support 400+ pages, enabling intuitive self-service, improving engagement, and creating a scalable foundation for future offerings.
Smart cooling for home & commercial use
Challenge
Cooling systems relied heavily on manual control, leading to energy waste, inconsistent comfort, and lack of integrated control across devices and environments.
Solution
A smart cooling ecosystem was designed with connected thermostats, sensors, and mobile/web apps, using comfort-based logic and automation to reduce manual effort, improve efficiency, and deliver consistent comfort across residential and commercial use cases.
Smart cooling for home & commercial use
Challenge
Cooling systems relied heavily on manual control, leading to energy waste, inconsistent comfort, and lack of integrated control across devices and environments.
Solution
A smart cooling ecosystem was designed with connected thermostats, sensors, and mobile/web apps, using comfort-based logic and automation to reduce manual effort, improve efficiency, and deliver consistent comfort across residential and commercial use cases.
I would be happy to share a deeper walkthrough of the thinking and outcomes behind the above projects in a conversation.
I would be happy to share a deeper walkthrough of the thinking and outcomes behind the above projects in a conversation.
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Work created at various companies is shown for portfolio purposes only and remains their property.